General Information, Terms and Conditions - Natural Stone Yard,  close to M50 Dublin Ireland

TIPS, DELIVERY & TERMS

IMPORTANT INFORMATION:

Please read before placing an order so we can provide the best service possible to you.

  1. Tips for installation for the DIY enthusiast. - Jump to here

  2. Delivery and Returns Policy - Jump to here

  3. Terms and Conditions - Jump to here

Installation Tips

DELIVERY INFORMATION AND RETURNS POLICY

Please take time to read the following carefully before placing an order.

Delivery service - Monday to Friday, Leinster area only.

Delivery Rates:

Delivery rates vary on distance and will be quoted on request. Guideline of rates available in office.

Truck size:

Our trucks that deliver the goods are the approx. size of a standard dustbin lorry.   

Are there access problems to your property? If yes, goods will only be dropped to your roadside or pathway.

Delivery times:

If you choose to avail of our delivery service only a day will be promised for delivery meaning any time from 7.30am - 6.00pm. Any deviation ie: am if possible or pm if possible is purely a gesture to try and accommodate specific requirements and absolutely no guarantee. Please understand this is to help us run our delivery service as efficiently as possible for you the customer.

Crane offloading:

Products can only be placed within the limitations of the crane. Under no circumstances will the driver crane products over vulnerable areas ie: cars, garages or fences etc.

* If the above does not meet your requirements please feel free to organise your own transport for delivery or collection.

RETURNED PRODUCTS:

Natural Stone Yard would recommend for you to accurately measure on site before ordering materials, if in doubt underestimate.   We often find that dimensions used for the initial project are significantly changed on site.

Natural Stone Yard do not accept returns on any materials ie. ( Paving,Chippings, Grout,Kerbs, Building Stone,Cobbles etc) Natural Stone Yard do not accept excess quantities of over ordered materials or where a customer simply changes their mind.   Non-Negotiable.

NOTE: MEASURE TWICE, ORDER ONCE, NO RETURNS.

 

TERMS AND CONDITIONS

Please take time to read the following carefully before placing an order.

COLOUR:

Whilst the colours reproduced in this brochure are as accurate as photographic and printing process allow, it is essential your choice of goods are made from the actual material. Stone is a natural material with inherent variations in colour, tonal markings and surface textures. These inherent variations cannot be controlled nor precise shade of the stone guaranteed. Therefore all displays and pictures are intended as guides only.

ORDERING:

We strongly recommend you measure your area for paving precisely as we cannot accept excess quantities of over ordered materials. We often find that the dimensions used for the initial project are significantly changed on site. If in doubt underestimate.

TERMS OF PAYMENT:

Natural Stone Yards terms of payment are strictly cash before supply of goods- non-negotiable. Please do not ask for credit as refusal often offends.Ownership of goods does not pass until paid for in full.We regret we do not accept cheques of any description as a form of payment.

RE-SALE:

If you purchase our materials for the purpose of re-sale in the course of trade, you must not make representations or give guarantees to your customer more extensive than those made or given by us.

QUOTATIONS:

Our quotation is open for acceptance by you by placing an order within 30 days of the date of the quote or such longer period as we may agree. The price quoted on our quotation relates only to such materials as are stated therein.

RETURNED PRODUCTS:

Natural Stone Yard do not accept returns on any materials ie. ( Paving, Chippings, Grout, Kerbs, Building Stone, Cobbles etc) Natural Stone Yard do not accept excess quantities of over ordered materials or where a customer simply changes their mind. Non-Negotiable.

 Natural Stone Yard would recommend for you to accurately measure on site before ordering materials, if in doubt underestimate. We often find that dimensions used for the initial project are significantly changed on site.

 AFTERCARE - SEALING & PROTECTING

To keep your patio looking its best we recommend that you protect your investment with our range of sealers. Our sealers offer all round protection without changing the colour or texture of the surface. Our sealers protect surfaces from weathering and helps keep them cleaner by resisting dirt, algae, grease etc. Ideal for use on driveways, patios and pathways.

We also stock a large range of specialised cleaners to maintain your patio. We have specialised cleaners to remove algae, moss, lichen, black spot, oil/grease, cement, rust, efflorescence and more. Cleaners for all types of stone eg. sandstone, granite, limestone.

Disclaimer: The above information serves as a guideline only. Natural Stone Yard does not accept responsibility for damage or colour fading caused of cleaning or detergent chemicals when used on paving products

Please visit our website www.naturalstoneyard.ie or contact us for more information on our comprehensive range of sealers and cleaners.

NOTE: MEASURE TWICE, ORDER ONCE, NO RETURNS.

This does not affect your statutory rights as a consumer.

ACCEPTANCE:

Installation is viewed as acceptance of goods supplied, hence any claim after installation cannot be accepted.

COMPLAINTS:

All orders delivered must be examined immediately. As any shortages, damages or discrepancies must be reported to our driver before he leaves the site. We cannot be held responsible for care of the stone after delivery. If you have a complaint please contact the sales office immediately.

EFFLORESCENCE:

We cannot take responsibility for the occurrence of efflorescence which may appear in the form of a deposit and or apparent colour fading like chalky patches. This natural effect comes from a high cement content and occurs when prolonged wet weather is followed by conditions of rapid drying.The appearance of efflorescence gradually disappears over time as natural weathering takes place; efflorescence is slowly washed away by rain. Efflorescence will in no way affect the durability of your natural stone material.

MAINTENANCE:

All paving slabs are susceptible to weathering, minimal fading may occur and possible the appearance of moss & algae during damp conditions. To maintain your paving slabs power wash them several time throughout the year with the assistance of a yard brush. You may also seal your paving slabs after installation with a natural stone sealer to help protect against the affects of weathering.

WASTE:

We are not responsible for the collection/removal of empty crates/packaging from which our goods were supplied in. However you may wish to return empty crates to our depot during business hours to a designated area provided that they are not broken up and are reusable. If the crates are unfit for reuse or contain debris/rubbish of any description they will not be accepted back.  You must organise transport to return empty crates back to our yard.

CONTRACTORS:

We, Natural Stone Yard do not pave nor do we have any paving contractors employed, whilst we try our best to recommend quality contractors we cannot be responsible for their actions as they are self employed. A list of recommended contractors are available on request from our office and are available on our website.

QUALITY  SYSTEMS:

Our stone suppliers are registered BS EN ISO 9001 :2000

DISCLAIMER:

Natural Stone Yard tries to ensure that any advice, recommendation or information it may give is accurate. No liability of any kind is accepted by Natural Stone Yard or its servants. {Including liability for negligence)

DISPLAYS:

Large outdoor display areas at Natural Stone Yard, Bullstown,The Ward,Co. Dublin.

Natural Stone Yard highly recommend for you to choose a registered paving contractor to carry out your paving requirements

Contact Us for a Quote!